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Service Desk L3 - IT Operations Technical Lead
Nebius
Amsterdam · Aceita remotoSênior (5–10 anos)Tempo integralPublicada há 5 dias
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O que você vai fazer
The IT Operations Lead serves as the senior technical escalation point for Service Desk operations across EMEA and APAC, managing complex incidents and cross-functional projects. They are responsible for improving service processes, overseeing hardware lifecycles, and mentoring team members to ensure high-quality support standards.
O que eles procuram
Candidates must have at least 5 years of IT support or service desk experience and a bachelor's degree in Information Technology or a related field. Strong leadership, deep knowledge of enterprise IT systems, and proficiency in managing high-priority incidents are essential for this role.
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