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Service Desk L3 - IT Operations Technical Lead
Nebius
Amsterdam · Remote possibleSenior (5–10 years)Full-timePosted 5 days ago
About the job
What you'll do
The IT Operations Lead serves as the senior technical escalation point for Service Desk operations across EMEA and APAC, managing complex incidents and cross-functional projects. They are responsible for improving service processes, overseeing hardware lifecycles, and mentoring team members to ensure high-quality support standards.
What they're looking for
Candidates must have at least 5 years of IT support or service desk experience and a bachelor's degree in Information Technology or a related field. Strong leadership, deep knowledge of enterprise IT systems, and proficiency in managing high-priority incidents are essential for this role.
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