Todas as vagas
Product Support Specialist
Teifi Digital
Rijswijk · PresencialPleno (2–5 anos)Tempo integralPublicada em 29 de set. de 2026
Sobre a vaga
O que você vai fazer
The Product Support Specialist will manage frontline merchant support requests, troubleshoot complex configuration issues, and act as a liaison between merchants and the product/engineering teams. They are also responsible for maintaining the knowledge base, configuring AI support tools, and providing structured product feedback to improve the user experience.
O que eles procuram
Candidates should have 1–3 years of experience in technical support or customer success, with a strong preference for those familiar with the Shopify ecosystem. Essential skills include excellent written communication, strong troubleshooting instincts, and the ability to manage support queues independently.
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