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Product Support Specialist
Teifi Digital
Rijswijk · On-siteMid level (2–5 years)Full-timePosted 29 Sep 2026
About the job
What you'll do
The Product Support Specialist will manage frontline merchant support requests, troubleshoot complex configuration issues, and act as a liaison between merchants and the product/engineering teams. They are also responsible for maintaining the knowledge base, configuring AI support tools, and providing structured product feedback to improve the user experience.
What they're looking for
Candidates should have 1–3 years of experience in technical support or customer success, with a strong preference for those familiar with the Shopify ecosystem. Essential skills include excellent written communication, strong troubleshooting instincts, and the ability to manage support queues independently.
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