Todas as vagas
Customer Experience Specialist
Hoofddorp · PresencialPleno (2–5 anos)Tempo integralPublicada em 23 de jul. de 2026
Sobre a vaga
O que você vai fazer
The role focuses on monitoring and optimizing customer journey touchpoints across sales and aftersales channels using data like NPS and CSI. It involves conducting root-cause analyses to eliminate friction points and coordinating with cross-functional teams to improve brand experience consistency.
O que eles procuram
Candidates need a Bachelor's degree in Business, Marketing, or Data Analytics and at least 2 years of experience in Customer Experience or Retail Operations. Proficiency in CX methodologies, analytical tools like Power BI, and fluency in English plus another European language are required.
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