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Customer Experience Specialist
Hoofddorp · On-siteMid level (2–5 years)Full-timePosted 23 Jul 2026
About the job
What you'll do
The role focuses on monitoring and optimizing customer journey touchpoints across sales and aftersales channels using data like NPS and CSI. It involves conducting root-cause analyses to eliminate friction points and coordinating with cross-functional teams to improve brand experience consistency.
What they're looking for
Candidates need a Bachelor's degree in Business, Marketing, or Data Analytics and at least 2 years of experience in Customer Experience or Retail Operations. Proficiency in CX methodologies, analytical tools like Power BI, and fluency in English plus another European language are required.
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