Todas as vagas
Technical Support Manager
Kidde Global Solutions
Weert · HíbridoSênior (5–10 anos)Tempo integralPublicada há 22 dias
Sobre a vaga
O que você vai fazer
The Technical Support Manager leads and develops Tier 1 and Tier 2 support teams to ensure exceptional customer experiences through efficient case management and operational excellence. This role acts as a bridge between customers, product teams, and leadership to drive service performance and continuous improvement.
O que eles procuram
Candidates must have proven experience managing technical support or service desk teams and possess strong leadership skills in L1/L2 support environments. Proficiency in CRM/ticketing systems and a data-driven approach to KPI management are essential for this role.
Descrição completa