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Technical Support Manager
Kidde Global Solutions
Weert · HybridSenior (5–10 years)Full-timePosted 22 days ago
About the job
What you'll do
The Technical Support Manager leads and develops Tier 1 and Tier 2 support teams to ensure exceptional customer experiences through efficient case management and operational excellence. This role acts as a bridge between customers, product teams, and leadership to drive service performance and continuous improvement.
What they're looking for
Candidates must have proven experience managing technical support or service desk teams and possess strong leadership skills in L1/L2 support environments. Proficiency in CRM/ticketing systems and a data-driven approach to KPI management are essential for this role.
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