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IT Service Delivery Manager
Vanderlande
Haarlemmermeer · Híbrido, 3 dias no escritórioLiderança (10+ anos)Tempo integralPublicada há 29 dias
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O que você vai fazer
The IT Service Delivery Manager acts as the primary point of contact for IT and OT service delivery, ensuring SLA targets and contractual commitments are met. They oversee incident, problem, and change processes while collaborating with internal and external teams to maintain system reliability and customer success.
O que eles procuram
Candidates must hold a bachelor's or master's degree in IT, Engineering, or Business and possess at least 8 years of experience in IT/OT with 3 years in service management. Strong stakeholder management skills and knowledge of ITIL best practices are required for this customer-facing role.
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