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IT Service Delivery Manager
Vanderlande
Haarlemmermeer · Hybrid, 3 days in the officeLead (10+ years)Full-timePosted 29 days ago
About the job
What you'll do
The IT Service Delivery Manager acts as the primary point of contact for IT and OT service delivery, ensuring SLA targets and contractual commitments are met. They oversee incident, problem, and change processes while collaborating with internal and external teams to maintain system reliability and customer success.
What they're looking for
Candidates must hold a bachelor's or master's degree in IT, Engineering, or Business and possess at least 8 years of experience in IT/OT with 3 years in service management. Strong stakeholder management skills and knowledge of ITIL best practices are required for this customer-facing role.
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