Todas as vagas
Head of Customer Experience & Trust
HousingAnywhere Group
Rotterdam · Híbrido, 2 dias no escritórioSênior (5–10 anos)Tempo integralPublicada há 4 dias
Sobre a vaga
O que você vai fazer
Lead a multi-site support and trust organization while driving the transition to an AI-first customer support model. Oversee service policies, quality standards, and operational efficiency across the platform to ensure a seamless tenant experience.
O que eles procuram
Requires 5+ years of experience in customer operations with a proven track record in leading multi-site teams and deploying AI support agents. Candidates must possess strong expertise in trust and safety, data-driven performance management, and managing BPO partnerships.
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