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Head of Customer Experience & Trust
HousingAnywhere Group
Rotterdam · Hybrid, 2 days in the officeSenior (5–10 years)Full-timePosted 4 days ago
About the job
What you'll do
Lead a multi-site support and trust organization while driving the transition to an AI-first customer support model. Oversee service policies, quality standards, and operational efficiency across the platform to ensure a seamless tenant experience.
What they're looking for
Requires 5+ years of experience in customer operations with a proven track record in leading multi-site teams and deploying AI support agents. Candidates must possess strong expertise in trust and safety, data-driven performance management, and managing BPO partnerships.
Full description