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German Customer Experience Team Lead
Amsterdam · PresencialPleno (2–5 anos)Tempo integralPublicada em 18 de ago. de 2026
Sobre a vaga
O que você vai fazer
You will lead, coach, and motivate a team of customer experience advisors to deliver high-quality service while managing daily performance and wellbeing. Additionally, you will handle complex escalations, plan team rotas, and collaborate with operations to improve overall customer outcomes.
O que eles procuram
The role requires at least one year of experience as a team leader or manager within a contact center environment. Candidates must demonstrate strong leadership, data-driven decision-making skills, and the ability to manage performance and workflows effectively.
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