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German Customer Experience Team Lead
Amsterdam · On-siteMid level (2–5 years)Full-timePosted 18 Aug 2026
About the job
What you'll do
You will lead, coach, and motivate a team of customer experience advisors to deliver high-quality service while managing daily performance and wellbeing. Additionally, you will handle complex escalations, plan team rotas, and collaborate with operations to improve overall customer outcomes.
What they're looking for
The role requires at least one year of experience as a team leader or manager within a contact center environment. Candidates must demonstrate strong leadership, data-driven decision-making skills, and the ability to manage performance and workflows effectively.
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