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Technical Support Specialist (AI First)
Amsterdam · Hybrid, 3 days in the officeMid level (2–5 years)Full-timePosted 10 Aug 2026
About the job
What you'll do
You will work with agentic AI infrastructure to improve resolution rates and handle escalated technical tickets involving log analysis and API debugging. Additionally, you will maintain the technical knowledge base and collaborate with Engineering to drive systemic product improvements.
What they're looking for
Candidates should have 2–4 years of experience in a technical support or application support role within a B2B SaaS environment. Strong diagnostic skills, proficiency with APIs and logs, and the ability to work with AI tools are essential.
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