About the job
What you'll do
Provide first-line IT support to colleagues, troubleshooting and documenting issues across networking, hardware, software, and related services, with a focus on Apple devices. Support onboarding, escalate issues when needed, assist colleagues in the Amsterdam office and remotely across Europe, and contribute to service improvement projects.
What they're looking for
Candidates should have 2 to 4 years of service desk experience, a customer-first mindset, and strong troubleshooting skills. They should have experience administering Google Workspace and Slack, familiarity with Jira or a similar service management tool, and the ability to work independently, stay organized, prioritize workload, and collaborate across teams.
Full description