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Principal Partner Experience Manager
Just Eat Takeaway.com
Amsterdam · On-siteSenior (5–10 years)Full-timePosted 15 days ago
About the job
What you'll do
You will lead the design and delivery of cross-functional partner experience improvement programmes to increase partner NPS and reduce churn. This involves coordinating across Product, Logistics, CS, and Commercial teams to identify root causes of dissatisfaction and drive operational excellence.
What they're looking for
The role requires significant experience in partner experience or programme management with a proven track record of measurable impact on NPS and SLAs. Candidates must possess advanced analytical skills and the ability to influence senior stakeholders through clear, data-driven communication.
Full description