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IT Service Management Process Specialist (40 hours per week)
Amersfoort · HybridSenior (5–10 years)Full-timePosted 8 days ago
About the job
What you'll do
The specialist will lead the development, implementation, and continuous improvement of global ITSM processes including incident and change management. They will collaborate with cross-functional teams to enhance service delivery standards and configure IT service management tools like ServiceNow.
What they're looking for
Candidates must hold a Bachelor's degree in Information Technology or a related field and possess at least 5 years of experience in IT Service Management or IT Operations. Strong knowledge of ITIL principles, project management methodologies, and experience with ITSM platforms are required.
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