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Help Desk Technician (Tier 1)
Nebius
Amsterdam · On-siteMid level (2–5 years)Full-timePosted 15 days ago
About the job
What you'll do
The Help Desk Technician will serve as the first point of contact for users seeking technical assistance and will log, categorize, and prioritize all incoming support requests. They will analyze, troubleshoot, resolve, and document a broad scope of hardware, software, and peripheral issues.
What they're looking for
Candidates should have an IT customer support background with 4+ years of service desk technical experience and advanced troubleshooting skills in various systems. A customer-first mindset and strong organizational skills are essential for this role.
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