About the job
What you'll do
Lead a large-scale technical and operational support team across the EMEA region while defining and executing regional support strategies. Partner with senior leadership across Commercial, Product, and Operations to drive process improvements and ensure a best-in-class customer experience.
What they're looking for
Requires 15+ years of experience in enterprise-level customer support with a proven track record of managing large, complex organizations. Candidates must possess deep familiarity with ticketing systems like Salesforce Service Cloud and demonstrate expertise in implementing generative AI and automation solutions.
Full description