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Director of Restaurant Experience (CX)
Amsterdam · On-siteLead (10+ years)Full-timePosted 5 days ago
About the job
What you'll do
The Director of Restaurant Experience will define and execute the global strategy for the partner journey, ensuring seamless integration across POS systems and devices. They will lead cross-functional transformation programs and manage the Voice of Partner initiative to drive commercial outcomes and partner satisfaction.
What they're looking for
The ideal candidate possesses a senior track record in partner or customer experience, service design, or operations within a large platform environment. Strong influencing skills, analytical capabilities, and experience in building and coaching multidisciplinary teams are essential for this role.
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