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Digital Workplace Services Analyst
MSIG Europe
Rotterdam · HybridMid level (2–5 years)Full-timePosted 22 days ago
About the job
What you'll do
The Service Desk Analyst acts as the first point of contact for IT support, resolving technical incidents and service requests via various communication channels. They also manage identity and access, support hardware configuration, and contribute to service improvement initiatives.
What they're looking for
Candidates should have 1-3 years of experience in a customer-facing IT support role with strong knowledge of Microsoft 365 and Windows environments. Proficiency in ITSM tools like ServiceNow and an understanding of ITIL practices are required.
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