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About the job
What you'll do
Lead and develop a multilingual support team to deliver exceptional customer service across various digital and voice channels. Manage team performance, resolve escalated customer queries, and drive continuous improvement in operational workflows.
What they're looking for
Requires at least one year of leadership experience in a customer-facing environment and a proven ability to coach diverse teams. Candidates must be data-driven, resilient, and capable of meeting strict KPIs and SLAs.
Full description