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Customer Support Supervisor
Bertelsmann-Jobs
Echt · On-siteMid level (2–5 years)Full-timePosted 11 Aug 2026
About the job
What you'll do
The Customer Support Supervisor will lead the implementation of a new client and manage the daily operations of the support team. Responsibilities include coaching team members, monitoring KPIs, and acting as the primary point of contact for escalations.
What they're looking for
The ideal candidate has experience in coaching and motivating teams within a customer support environment. A bachelor's degree or equivalent experience is preferred, along with strong communication skills and proficiency in MS Office.
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