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Customer Service Team Lead
Suitsupply
Amsterdam · On-siteMid level (2–5 years)Full-timePosted 26 days ago
About the job
What you'll do
You will lead and mentor a team of Customer Service Specialists while actively handling customer inquiries across multiple channels. Your role involves balancing daily operations, performance management, and coaching to ensure a premium customer experience.
What they're looking for
The ideal candidate has a proven background in customer service with demonstrated team leadership and mentoring experience. You must be proficient in CRM and ticketing tools and be able to work on-site at the company headquarters.
Full description