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Customer Service Specialist II
Nike
Hilversum · On-siteMid level (2–5 years)Full-timePosted 7 days ago
About the job
What you'll do
The specialist will conduct process reviews and mapping to identify inefficiencies and drive improvements within the Consumer Care organization. They will collaborate with cross-functional teams to implement solutions, optimize athlete tools, and analyze performance data to enhance the overall consumer experience.
What they're looking for
The ideal candidate should have professional experience in process optimization and improvement, preferably within a consumer-facing environment. Strong analytical skills, the ability to influence stakeholders, and familiarity with Lean or Six Sigma methodologies are highly desired.
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