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CSM (Customer Success Manager)
Amsterdam · HybridMid level (2–5 years)Full-timePosted 14 Jun 2026
About the job
What you'll do
The CSM will lead the onboarding and implementation of an AI customer support platform for enterprise clients, ensuring long-term value and technical alignment. They will act as a bridge between customers and engineering to resolve escalations, optimize platform performance, and drive account growth.
What they're looking for
Candidates need 3-5 years of experience in enterprise SaaS customer success, specifically handling technical integrations and ticketing systems. Proficiency with CRM tools, AI prompt engineering, and the ability to work during CET business hours are required.
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