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Airline Account Director
Get-e
Hoofddorp · Hybrid, 3 days in the officeSenior (5–10 years)Full-timePosted 15 Sep 2026
About the job
What you'll do
Lead a team of Client Care specialists to transition service quality from reactive to proactive through data-driven strategies. Manage high-impact escalations, lead QBRs, and implement structural improvements to enhance the global client experience.
What they're looking for
Requires 5+ years of experience in client service, account management, or airline operations with a proven track record of leading teams. Proficiency in Zendesk, Excel, and Power BI is required, along with strong English communication skills.
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