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Head of Retention & Customer Experience
Amsterdam · RemotoSênior (5–10 anos)FreelancerPublicada há 4 dias
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O que você vai fazer
The Head of Retention & Customer Experience will own the entire post-purchase journey, including subscription programs, email and SMS strategy, and customer service policies. They are responsible for driving growth by reducing churn, increasing lifetime value, and improving overall customer satisfaction across two brands.
O que eles procuram
Candidates must have 5-6+ years of experience in retention or lifecycle marketing at DTC subscription brands with $30-50M+ in annual revenue. Proficiency in tools like Klaviyo and Loop, along with strong analytical skills and a proven track record in team leadership, is required.
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