Customer Experience Manager
Sobre a vaga
O que você vai fazer
Lead and develop the customer operations team while shaping customer experience strategy and resolving complex customer issues. Improve customer-facing processes and cross-functional operations, and monitor customer experience KPIs while reporting insights, risks, and opportunities to leadership.
O que eles procuram
Requires a bachelor's degree in Business Administration, Supply Chain, or a related field, and at least eight years of B2B customer experience or customer service management experience. Candidates should have team leadership experience, knowledge of logistics, supply chain, or industrial customer service operations, ERP and CRM experience, and a record of process improvement; English fluency is required, while another European language is an advantage.