Technology Manager - Order Issue Resolution
About the job
What you'll do
Lead and develop a cross-functional team of 6–9 engineers, including coaching, hiring, performance management, and fostering an inclusive, high-performance culture. Own the team’s technical roadmap and end-to-end delivery of order issue resolution products, collaborating with Product, Operations, Customer Care, and engineering teams while supporting changes in production.
What they're looking for
Candidates should have experience managing cross-functional engineering teams, a strong understanding of software development and the SDLC, and a record of delivering high-quality software aligned with business goals. They should bring hands-on backend, full-stack, or mobile engineering experience, familiarity with Agile methods and cloud platforms, and the ability to coach engineers, influence decisions, and apply AI to improve productivity.