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Technical Complaint Investigator
ViCentra B.V.
Utrecht · HybridMid level (2–5 years)Full-timePosted 10 Aug 2026
About the job
What you'll do
You will lead technical investigations into product complaints by performing root cause analysis and collaborating with R&D, manufacturing, and suppliers. Additionally, you will manage investigation documentation within Salesforce and contribute to process improvements to ensure product safety and quality.
What they're looking for
The role requires a technical or engineering background with at least 3 years of experience in investigations, quality, or manufacturing. Candidates must possess strong analytical skills, experience with root cause analysis methods, and the ability to work effectively with cross-functional teams.
Full description