About the job
What you'll do
The Technical Account Manager acts as the primary technical advisor, responsible for managing the customer relationship and interpreting security maturity scores into actionable roadmaps. They provide both reactive troubleshooting support and proactive guidance to drive continuous improvement and operational health within the customer's environment.
What they're looking for
Candidates must have 3–7+ years of experience in cybersecurity or IT operations with a strong background in customer-facing technical roles. Proficiency in security tools such as SIEM, EDR, and SOAR, along with the ability to communicate complex risk narratives to senior stakeholders, is essential.
Full description