About the job
What you'll do
Lead and mentor a multidisciplinary team of Salesforce professionals to design and evolve the systems powering global Customer Support. Define the technology roadmap and collaborate with stakeholders to integrate AI capabilities and scalable solutions across the organization.
What they're looking for
Requires over 7 years of Salesforce experience with deep expertise in Service Cloud and at least 5 years of direct technical team leadership. Candidates must possess strong skills in architecture, SDLC, stakeholder management, and the ability to bridge high-level strategy with execution.
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