Team Lead Operations (Customer Support)
About the job
What you'll do
Lead a team responsible for Customer Support systems, automation, and data, including re-architecting Zendesk and preparing systems for scalable AI and automation. Set the multi-year ticket-handling vision and roadmap, partner with CS leadership on priorities and KPIs, and coach the team while contributing hands-on to technical and analytical work.
What they're looking for
Requires several years of relevant experience, including people management and shaping an operations function in a SaaS scale-up, plus hands-on experience with customer support or CRM platforms and automation. Candidates should be data-savvy, able to write SQL and advise senior leaders, hold a relevant bachelor's or master's degree, speak fluent English, and be based in Brabant or Limburg with willingness to work from the office at least four days weekly.