About the job
What you'll do
The Support Specialist will address inquiries from a diverse user base of music rights holders, fans, and buyers while maintaining high-quality support standards. They will also collaborate with product and engineering teams to test new developments and improve user experience through documentation and process updates.
What they're looking for
Candidates must have at least 2 years of customer support experience in a SaaS environment, preferably within a marketplace software company. Strong writing skills and the ability to troubleshoot technical issues including HTML, CSS, and JavaScript are essential for this role.
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