Service Technician
About the job
What you'll do
The Service Technician is responsible for diagnosing and troubleshooting server hardware problems for international customers both remotely and on-site, while maintaining detailed service records and documentation. They must also deliver effective communication to clients regarding IT aspects to ensure a positive customer experience and collaborate with the team on complex issues and various projects.
What they're looking for
This is an entry-level role offering ground-up training, seeking individuals with a good attitude, positive mindset, and good problem-solving skills; previous experience is a bonus but not required. Business-level English proficiency is mandatory, and a driving license or the ability to perform physical tasks like lifting are considered bonuses.