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Service Desk Capability and Incident Manager
Vanderlande
Vancouver +3 · Hybrid, 3 days in the officeSenior (5–10 years)Full-timePosted 12 days ago
About the job
What you'll do
The manager is responsible for the continuous development and optimization of the Global Support Center, including capability management and process improvements. They also serve as the Major Incident Manager for critical customer-impacting events to ensure effective service restoration.
What they're looking for
Candidates must have at least 5 years of experience in IT operations or service management, preferably within mission-critical environments like airports or logistics. Strong knowledge of ITIL practices and proven leadership in major incident management are essential.
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