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Service Delivery Manager - Flights Customer Service
Amsterdam · HybridSenior (5–10 years)Full-timePosted today
About the job
What you'll do
The Service Delivery Manager will own the operational strategy, governance, and performance frameworks for external vendors within the Flights service model. They will design scalable processes, oversee vendor performance, and define quality standards to drive operational excellence.
What they're looking for
Candidates must have 5-8 years of experience in customer service operations or service management, with strong expertise in vendor management and the airline industry. Proficiency in analytical data navigation and stakeholder communication is essential, with Lean Six Sigma certification preferred.
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