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Senior Customer Experience Designer
Optics11
Amsterdam · On-siteSenior (5–10 years)Full-timePosted 8 Oct 2026
About the job
What you'll do
Lead customer and user research to translate findings into actionable product and design improvements for hardware and software. Own the end-to-end customer experience by mapping journeys, developing personas, and facilitating workflow validation across technical and commercial teams.
What they're looking for
Requires a Master's degree in engineering or design and 5+ years of experience in UX research within technical or industrial environments. Candidates must be proficient in research tools and methodologies, possess strong communication skills, and be willing to travel for field research.
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