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Product Support Engineer
Workiva Inc.
Amsterdam +1 · Remote possibleMid level (2–5 years)Full-timePosted 22 days ago
About the job
What you'll do
The Product Support Engineer provides technical and functional expertise to customers via phone, chat, and tickets to resolve complex issues. They also contribute to knowledge base content and collaborate with internal teams to improve customer experience and support processes.
What they're looking for
Candidates must have an undergraduate degree or equivalent experience and at least 2 years of customer-facing technical support experience. Proficiency in SQL, database concepts, and scripting languages like Python or JavaScript is preferred.
Full description