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Principal Customer Experience Specialist - Service & Repair EMEA
Medtronic
Watford +5 · HybridLead (10+ years)Full-timePosted 7 Oct 2026
About the job
What you'll do
Lead customer experience improvement initiatives across the EMEA region by leveraging customer feedback, operational data, and journey insights. Drive cross-functional collaboration to enhance service delivery, optimize customer satisfaction, and support digital transformation efforts.
What they're looking for
Requires a bachelor's or advanced degree and significant experience in customer experience, service operations, or continuous improvement. Candidates must demonstrate strong analytical skills, the ability to influence stakeholders without direct authority, and proficiency in structured problem-solving methodologies.
Full description