About the job
What you'll do
The Manager Technical Support will lead a distributed team to provide product support, license distribution, and service delivery management. They are responsible for optimizing the support model, managing platform operations, and ensuring high-quality service delivery across all product pillars.
What they're looking for
Candidates must have at least 7 years of experience in enterprise software support, including 3 years in a leadership role managing distributed teams. Proficiency in Microsoft Dynamics 365, ITIL methodologies, and technical support platforms like ServiceNow is required.
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