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KLM Customer Service Agent - Swedish/Norwegian
Cygnific B.V.
Amsterdam · Hybrid, 3 days in the officeEntry level (0–2 years)Full-timePosted 3 Sep 2026
About the job
What you'll do
Act as the voice of KLM by assisting passengers with bookings, flights, luggage, and loyalty program inquiries via multiple channels. Resolve passenger issues efficiently while striving to exceed expectations and maintain high service standards.
What they're looking for
Candidates must possess at least a level 4 MBO degree and fluency in English plus Swedish or Norwegian. Previous experience in a call center or customer service environment is preferred, along with strong computer system proficiency.
Full description