Junior Desktop Support Engineer (On Site)
About the job
What you'll do
Build, install, and support desktop infrastructure, including PCs, telephone systems, wireless networks, and peripheral devices, while following department standards and best practices. Identify and mitigate or escalate risks, communicate technical information clearly, and find automation and self-service opportunities for standard requests.
What they're looking for
Candidates should have at least two years of experience supporting complex desktop environments or have recently completed an ICT degree, along with knowledge of MS 365, MS Teams, Windows 11, AI tools, application and OS installations, end-user hardware, and basic networking. The role requires fluent English, strong communication and people-training skills, a team-oriented and self-motivated approach, and experience with ITIL ticketing systems such as ServiceNow is preferred.