About the job
What you'll do
The IT Operations Analyst provides 1st and 2nd level end-user support via phone, email, and in-person, while managing onsite maintenance and service delivery. They are responsible for diagnosing technical issues, documenting resolutions in the ITSM tool, and collaborating with higher-level IT staff to ensure system efficiency.
What they're looking for
Candidates must have at least five years of experience in an IT support or operations role and possess relevant IT education or industry certifications. Strong proficiency in Windows and Mac support, excellent English communication skills, and the ability to work in a fast-paced, team-oriented environment are required.
Full description