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Head of Retention, DTC Subscription
Amsterdam · RemoteSenior (5–10 years)ContractPosted 4 days ago
About the job
What you'll do
The Head of Retention will own the entire post-purchase journey, including subscription programs, email and SMS strategy, and customer experience across two brands. They are responsible for driving growth by reducing churn, increasing lifetime value, and managing the customer service team and agency partners.
What they're looking for
Candidates must have 5-6+ years of experience in retention or lifecycle marketing at DTC subscription brands with $30-50M+ in annual revenue. Proficiency in tools like Klaviyo and Loop, along with strong analytical skills and a proven track record in leadership, is required.
Full description