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Head of Retention & CX, DTC Ecommerce
Amsterdam · RemoteSenior (5–10 years)ContractPosted 4 days ago
About the job
What you'll do
The role involves owning the entire post-purchase journey, including subscription programs, email and SMS marketing, and customer experience across two brands. You will be responsible for reducing churn, increasing lifetime value, and managing the customer experience team to drive growth to nine figures.
What they're looking for
Candidates must have 5-6+ years of experience in retention or lifecycle marketing at DTC brands, specifically within a subscription-based business generating $30-50M+ in annual revenue. Proficiency in tools like Klaviyo and Loop, along with strong analytical skills and a proven track record in team leadership, is required.
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