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Head of Lifecycle & Customer Experience
Amsterdam · RemoteSenior (5–10 years)ContractPosted 4 days ago
About the job
What you'll do
The role involves owning the end-to-end retention and customer experience strategy for two DTC brands to drive growth and reduce churn. Responsibilities include managing subscription programs, email and SMS marketing, and leading the customer experience team to improve lifetime value.
What they're looking for
Candidates must have 5-6+ years of experience in retention or lifecycle marketing at DTC brands, specifically within a subscription-based business. Proficiency in tools like Klaviyo and Loop, along with strong analytical skills and a proven track record in leadership, is required.
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