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Head of Customer Success and Implementation
Netherlands · Remote possibleLead (10+ years)Full-timePosted 5 Jul 2026
About the job
What you'll do
Lead the end-to-end implementation of AI agents for enterprise customers, ensuring they reach production and realize undeniable ROI. Develop a repeatable implementation playbook and build and lead the Customer Success and Implementation team across Europe.
What they're looking for
Requires 8-10+ years of experience in enterprise B2B SaaS implementation or customer success with deep technical expertise in APIs and integrations. Must be based in Western Europe and capable of operating as a player-coach to build a function from the ground up.
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